Installation Terms and Conditions

By contracting SHUG Bollards to supply and install bollards at your premises, you agree to the following:

It is your responsibility to ensure that no underground services, such as electrical cables, gas and water pipes, fibre optics, etc, will be affected by the installation work. You agree to arrange for the detection of such services before installation (please contact Damien at Utility Locating Victoria for assistance: 0417327570), and to make the detection report available to us if requested. SHUG Bollards is not responsible for disturbance or damage to any underground services.

Some surfaces, including concrete and asphalt, are prone to cracking or chipping during and after the drilling/cutting required for installation. SHUG Bollards is not responsible for repairs to these or any surfaces.

Core plugs, soil, and other associated rubble resulting from the installation will not be removed from the site by SHUG Bollards unless by a separate prior agreement. There may be an additional charge for this service.

Our quotations are based on the use of a standard drill and equipment. Damage to equipment caused by underground rubbish, such as steel, metal parts, rubble, or any other foreign bodies will be subject to additional charges.

On the day of installation, you or your representative must be available at the installation site at the agreed time, unless alternative arrangements have been made in advance. Our engineers are happy to wait up to 15 minutes from the agreed time, after which they will leave the site and additional charges will apply.

All installation works require a 50% deposit prior to the installation and the remaining balance to be paid in full after the completion of the installation. We accept EFT, Cash, and Credit Cards only. Credit Card payments are subject to a 2% processing fee. For EFT payments, please email your remittance confirmation to shug@shug.com.au.

Full terms and conditions are available at https://www.shug.com.au/terms